Terms of service

Smart Data Solutions LLC, California, U.S.A. dba Snoopreport (“Snoopreport”) provides the website Snoopreport.com to you (“You” or “Your”) subject to these Terms and Conditions (“Terms”) and subject to Snoopreport’s other policies, including our Privacy Policy incorporated herein.

These Terms require that disputes between Snoopreport and you be resolved by binding arbitration rather than by jury trials or class actions and limit Your remedies in the event of a dispute.

You accept these Terms by creating an account (“Account”) or by accessing or using Snoopreport.com in any manner, even if You do not create an Account with Snoopreport.com. You represent and warrant that You are at least 18 years of age and of legal competence to enter into this agreement.

1. General

Any changes we make to these terms will be effective immediately upon posting. Your continued use of the website after such posting shall be deemed to constitute acceptance by you of the changes.

Any further changes alter and replace all previous agreements.

We reserve the right to typing errors on this website.

If there are any contradictions with anything that has something to do with our website, and/or our Terms Of Service, the Terms Of Service rules are always right and applicable. So even if another page on our website states something that is contradictory to our Terms Of Service, the information the Terms of Service will take precedence.

2. Service

This website will only be used for research, personal assessment and marketing purposes.

You will not upload or exploit the service for the promotion or content that includes nudity or any material that is not accepted, suitable or illegal ny U.S. or any other applicable laws or regulations.

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AVAILABLE” BASIS. We are not responsible for any consequence of your use of the service.

You are unable to monitor private accounts and actions performed by private accounts. If an account become private after the start of tracking you will only get actions performed while the account was public. You don't have the right to claim a refund in this case.

User monitoring report contains some 5%-75% actions performed, rate may vary depending on certain account. If you believe it's less that 5%, contact support, they will find a suitable solution. You don't have the right to claim a refund in this case.

We reserve the right to modify features and functionality of Service from time to time in our sole discretion. We will determine in our sole discretion whether any features require additional fees. We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of Service.

The Service may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including any outages of Third - Party Services or any related application programming interface and integrations.Interruption of Service shall not serve as a basis to terminate your subscription or demand any full or partial refunds or credits of prepaid and unused subscription fees.

Certain features of Service may depend on Instagram and the features and functionality they make available to us. We do not control Instagram features and functionality, and they will change without any notice to us. If Instagram stops providing access to some or all of the features or functionality currently or historically available to us or our data providers, we may stop providing access to certain features and functionality of Service. We will not be liable to you for any refunds or any damage or loss arising from or in connection with any such change made by Instagram or any resulting change to Service.

3. Intellectual Property

Snoopreport is the exclusive owner of trademark rights in the Snoopreport mark, copyright in the software used through Snoopreport.com, and except as otherwise noted herein, copyright in the Snoopreport.com screen displays, and all other rights in the Snoopreport.com website and technology under U.S. and international intellectual property laws.

Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise

Snoopreport is not affiliated with Instagram or any other listed brands and does not endorse or promote any products. All brands, registered Trademarks and logos found on the site or mentioned herein belong to their respective owners.

All images displayed in the Report example section of the website (https://snoopreport.com/en/instagram-tracking-example) or in the report are either the property of Instagram or their respective copyright holders. Your use of these images is strictly prohibited unless specifically permitted by the owner.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that content or material on the Service, or on Snoopreport's website or any of its properties hosted on the snoopreport.com domain infringes a copyright owned by you, you (or your agent) may send Snoopreport DMCA agent a notice requesting that the material be removed, or access to it blocked. This request should be sent to: support@snoopreport.com; The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the website should be sent to the address above.

4. Information Available Through Snoopreport.com

Snoopreport aggregates publicly available information from social networks, business websites, and other public sources (“Public Information”).

We have relationships with third parties to receive data that you post and otherwise make public on social media. We may also have access to information that you post, like and users you follow on social media platforms. Social media users who do not want their data processed by Snoopreport can make their account or posts private or, to the extent applicable, remove Snoopreport and its representatives from their followers.

5. Limitation of Liability

  • To the extent permitted by law, Snoopreport shall have no liability to You for:
    • consequential, incidental, exemplary, special, or punitive damages even if advised of the possibility of such;
    • loss of business, profits, business information, data, or business interruption, or any other pecuniary loss (even if Snoopreport has been told of the possibility of those damages);
    • for damages of any kind resulting in any way from unauthorized access to your Account (even if the unauthorized access was the result of our negligence); or
    • for direct damages, actually proven, exceeding the greater of (1) $1,000.00 USD or (2) the total amount You paid Snoopreport during the preceding 24-month period. This limitation shall be enforced even if it causes an exclusive remedy to fail of its essential purpose.
  • To the extent permitted by law, You must commence any legal action (including an arbitration or lawsuit) within two years of the date of the event or facts giving rise to the dispute or You waive the right to pursue that claim. (This contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 23.)
  • Snoopreport reserves the right, at any time, in Snoopreport’s sole and exclusive discretion, to amend, modify, suspend, or terminate Snoopreport.com, any services, information or content, or any part thereof, and/or Your use of or access to them, with or without notice. Snoopreport shall have no liability to You or any other person or entity for any modification, suspension, or termination, or any loss of related information.

6. Indemnification

  • You agree to defend, indemnify, and hold Snoopreport, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and related fees and expenses, resulting from, or alleged to result from, Your violation of these Terms or Your use of Snoopreport.com.
  • Snoopreport reserves the right to assume exclusive control of its defense in any matter subject to Your indemnification, which shall not excuse Your obligation to indemnify Snoopreport. You shall not settle any dispute subject to Your indemnification under these Terms without written consent from Snoopreport.

7. Credit card processing

Your payments are processed via third party payment service Stripe. When you make any purchase on our website you agree to Stripe Terms of Service and applicable policies.

You agree that upon purchasing any of our products that you clearly understand and agree what you are purchasing. You agree not to file a fraud complaint and/or a dispute via Stripe, Credit card company, or Bank. If you move to submit such a complaint or a dispute we reserve the right to remove your account on our website along with any purchased materials.

You agree that you are NOT eligible for partial or full refund for service interruption, failure or anything else unless we fail to deliver your order at all.

8. Refund policy

Since Snoopreport is offering non-tangible irrevocable goods we do not issue refunds once the report is delivered and available at your dashboard. Upon making any purchase on our website you state that you understand this.

You are eligible for a refund only in certain cases the full list of which is listed below:

We DO honor requests for the refund on the following reasons:

  • If we continuously fail to deliver the product. The process of delivering reports can be slow and take longer than you expect - this does NOT make you eligible for a refund. Please contact our support team, and if we fail to deliver the equal amount of monitoring time to your Snoopreport balance at least 5 more times you can submit a refund request. It should be submitted in written form within 7 days from the order placing date. Otherwise the campaign will be considered completed.
  • Product not-as-described: such problems should be reported to our support team within 7 days from the date when the purchase was made. You have to support your claim with clear evidence that the delivered product is not what is described on the website. Claims which are based merely on the customer's false expectations or wishes are not honored.

We use public statistics to measure the results of our monitoring. That said, your private list of actions may be different, since some of them never showed to the public. You agree to use our statistics

9. Privacy Policy

This policy covers how we use personal information. We take privacy seriously and will take all measures to protect your personal information.

Any personal information received directly from you such as email address used upon registration will only be used to fill your order, provide customer service and to identify you. Specifically our purposes for collecting and using information include the following: Operate and improve the Service, Monitor use of the Service, Provide customer support, Communicate and provide additional information that may be of interest to users through email or other means, such as special offers, announcements, and marketing materials, Send you reminders, technical notices, updates, product announcements, security alerts and support and administrative messages, service bulletins, or marketing.

When you visit our Service, we or Third party services may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), third party web pages accessed via the Service and other technical information. We may also collect information about how your device has interacted with our Site (including the pages accessed and links clicked) or Service (including content accessed). Some of this information may be collected using cookies and similar tracking technology.

We share information we collect in accordance with the practices described in this Privacy Policy. The following are the categories of recipients: Our affiliates or service providers, vendors for business and commercial purposes, including analytics.

We will not sell your information to anyone as the term “sell” is defined under the California Consumer Privacy Act.

We do not knowingly collect or solicit Personal Information about minors under 16 years of age; If we learn we have collected Personal Information from a minor under 16 years of age, we will delete that information as quickly as possible. If you believe that a minor under 16 years of age may have provided Personal Information to us, or we may have collected it, please contact us at support@snoopreport.com

This Privacy Policy does not cover the use of Personal Data by any third parties that we have relationships with, and we aren’t responsible for their privacy policies and practices. To learn more about how these third-party data sources treat your Personal Data, you should reference the privacy terms of those sources.

10. CAN-SPAM Compliance Notice (U.S. users only)

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the unsubscribe or opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.

11. Arbitration and сlass action waiver

You agree to resolve any claims through dispute process directed to support@snoopreport.com, if the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated you agree to resolve any claims through final and binding arbitration. Both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis.

This arbitration provision shall survive termination of the agreement between us. By agreeing to arbitrate, You and Snoopreport both agree to waive the right to sue in court, to trial by jury, and to bring or participate in class actions.

Requirement of Individual Arbitration. YOU AND Snoopreport AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Further, unless both You and Snoopreport agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class, representative, or private attorney general proceeding. The arbitrator may award any relief that a court could award, so long as the relief is individualized to the claimant and would not affect other Snoopreport users. Neither You nor we may seek non-individualized relief that would affect other Snoopreport users. If (after exhaustion of all appeals) a court decides that any of this Section's limitations are unenforceable as to some aspect of the case, then all other aspects of the case must be arbitrated first. After completing arbitration, the remaining (non-arbitrable) aspects of the case will then be decided by a court.

12. Support & contacts

Our support is always happy to help you, please email us: support@snoopreport.com or call on our toll-free support line (833) SNOOPIG, (833) 766-6744

April 05th, 2024.