Since Snoopreport is offering non-tangible irrevocable goods we do not issue refunds once the report is delivered and available at your dashboard. Upon making any purchase on our website you state that you understand this.
You are eligible for a refund only in certain cases the full list of which is listed below:
We DO honor requests for the refund on the following reasons:
- If we continuously fail to deliver the product. The process of delivering reports can be slow and take longer than you expect - this does NOT make you eligible for a refund. Please contact our support team, and if we fail to deliver the equal amount of monitoring time to your Snoopreport balance at least 5 more times you can submit a refund request. It should be submitted in written form within 7 days from the order placing date. Otherwise the campaign will be considered completed.
- Product not-as-described: such problems should be reported to our support team within 7 days from the date when the purchase was made. You have to support your claim with clear evidence that the delivered product is not what described on the website. Claims which are based merely on the customer’s false expectations or wishes are not honored.
Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing from us.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order and to identify you. We will not sell or redistribute your information to anyone.